General terms of delivery

These are the general terms of delivery for Mirror Line’s made-to-measure products. You can find the online store’s delivery terms here.

Delivery

Products are mainly delivered to retailers’ warehouses using the manufacturer’s own vehicles along planned delivery routes.
Delivery can also be arranged directly to the customer’s home address along the route, with unloading carried out by the customer.
Deliveries are made only via suitable roads. Excludes archipelago areas and small, unpaved cottage roads. Please also consider seasonal road conditions!
Deliveries are carried out according to a pre-planned schedule.
Outside these delivery routes, shipments are handled by third-party carriers (shipping costs are charged separately).
Mirror Line Oy reserves the right to change the delivery schedule due to reasons beyond its control (force majeure).

Deliveries directly to the customer

Deliveries by the manufacturer’s own vehicles are made on weekdays between 7:00 and 21:00. If unloading is only possible during standard business hours, this must be specified when placing the order. If the delivery routes cannot accommodate the requested time, an alternative transport method will be used, and shipping costs will be charged separately.
If, at the customer’s request, the manufacturer ships products outside its scheduled delivery routes using a third-party carrier, the manufacturer is not responsible for delays or transport damage caused by third parties.
When products are delivered directly to the customer by Mirror Line using its own vehicles, the delivery is typically confirmed one day in advance. The estimated arrival time is provided within a two-hour window. If the proposed unloading time is not suitable, the delivery will be rescheduled for the next available route, typically within 2–4 weeks. A new delivery time will be agreed upon with the customer.
Please note that the driver will deliver the products to the vehicle only. The customer must arrange for sufficient personnel to carry the items inside.
Indoor delivery must be ordered separately at the time of purchase. The service includes carrying items inside. This service is currently available only in Helsinki, Turku, and Tampere.

Receiving and storing products

If the product is not installed immediately, it must be protected during storage from moisture, temperature fluctuations, and similar factors. Panels should be stored horizontally on a flat surface to keep them straight. Doors should be stored flat or upright against a wall (ensure that the bottom edge of the door rests on the floor, with the arrow on the edge packaging pointing upwards). Framed sliding doors must not be lifted or moved by holding only one side.
Mirror Line is not liable for damage caused by improper storage.
Please follow the installation instructions provided with the product. Mirror Line is not liable for products installed incorrectly.
Do not install a damaged or defective product!

Care and maintenance instructions

Cabinet panels can be cleaned of dust and dirt by wiping them with a cloth dampened with a mild cleaning agent. As the panels are not resistant to excessive moisture, we recommend wiping off any remaining moisture with a dry cloth.

The sliding door wheels do not require separate oiling or tightening. To ensure smooth operation, it is important to keep the bottom rail clean. The bottom rail can be safely vacuumed, for example using a soft brush attachment. The doors must not rub against the rail. Sliding doors can be cleaned by wiping them with a cloth dampened with a mild cleaning agent. As the panels are not moisture-resistant, they should also be dried with a clean cloth. Glass and mirror surfaces are best cleaned with a window cleaning solution and a cloth intended for glass cleaning. Abrasive or corrosive cleaning agents and scouring pads must not be used.
Avoid scratching the sliding door frames. Sliding doors are not designed to be slammed and should be handled carefully by sliding them gently.

Complaints

Occasionally, mistakes do happen. We are a team of dedicated professionals who take pride in quality, but as with any work, errors can sometimes occur. When handling complaints, our primary goal is always to provide you with a flawless product so that you can be satisfied with your purchase for years to come.

Transport damage claims

In the event of transport damage, please contact us within 7 days of delivery by email (mirror@mirrorline.fi), preferably including photos.
The customer is responsible for checking the condition of the goods and the accuracy of the delivery upon receipt. When sliding doors are delivered, both the recipient and the driver inspect their condition. The recipient must complete and sign the delivery note accordingly. If the customer notices any damage upon receipt, this must be reported to the driver and recorded in the consignment note. After this, responsibility for the condition of the doors transfers to the recipient/customer.
If a product is damaged during transport, the driver is required to return it to the factory. A replacement product will be delivered on the next available delivery route.
If the customer is not present to receive the delivery, the customer must check the condition of the delivery as soon as possible after receipt.

Product claim

If you have a claim regarding a product, please contact us by email at mirror@mirrorline.fi, preferably including photos. In your message, please provide the order number and reference, delivery date, and a description of the issue.
The surface quality of the product is assessed from a normal viewing distance of approximately 2 metres, looking directly at the surface. Any imperfections not visible from a distance of two metres are not considered defects. Surface quality requirements apply primarily to visible surfaces.
Mirror Line is not liable for installation costs related to defective products. Please do not install a damaged or defective product.
Any modification or alteration of the product will void product liability and warranty.
Mirror Line Oy does not compensate for indirect costs in claim cases.

We follow the general terms and conditions for consumer sales of joinery products, as well as the warranty terms of the Finnish Flat Glass Association.

Quality guarantee

We provide a 10-year warranty for cabinet panels and accessories, and a 30-year warranty for sliding door wheel mechanisms. The warranty period for sliding door soft-closing mechanisms is 2 years.

After the warranty period has expired, we remain liable for product defects in accordance with the provisions of consumer protection legislation. The warranty does not cover normal wear and tear, scratches, cuts, or other mechanical damage. Any modification or alteration of the product will void product liability and warranty. The warranty does not apply to products that have been stored or used contrary to the instructions. It also does not cover damage caused by moisture or temperature, or damage resulting from incorrect installation or indirect losses.

Return policy

If an error has been made when placing the order and the product is not suitable for its intended use, please contact us and we will do our best to assist you. However, the right to cancel the purchase does not apply to products made according to the customer’s specifications, such as made-to-measure products. Such products cannot be returned or exchanged. (Consumer Protection Act, Chapter 6, Section 16)

Mirror Line Oy reserves the right to make changes.